Advice for Renters

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ADVICE FOR RENTERS

QUICK TIPS BEFORE RENTING

BEFORE BOOKING

Child Seat

We do not provide child car seats. Due to liability concerns and the varying safety standards and laws across different states, customers are required to bring and install their own approved child restraint systems. Please ensure the seat you bring complies with local safety regulations.

Do you need Extras

Please check in our extra option list and order them together with your car.

Roof Rack

Consider renting a bigger car instead of a small one with roof rack as it is more comfortable to drive without roof rack and the risk of theft. No insurance covers damages caused by roof rack- or luggage on the roof.

MAKE A CHECKLIST

Damages on the car. Take pictures and make notes.
Where the spare tire and necessary tools for changing wheels are.
DO NOT forget to take your copy of the contract! Make sure a copy of the rental contract are in the glovebox.
If you have local currency, for tolls etc. Not all petrol stations will accept credit cards.
Do you know exactly where to return the car when the rental is over. All vehicles must be returned to the same location where they were picked up.
Check what kind of fuel the car needs. Diesel or gas.

Frequently Asked Question

HOW DO I EXTEND MY RENTAL?

Please contact our On-Rent Helpdesk at:
Phone: 503-954-2979 or Toll-Free: 866-715-0999

HOW ARE RENTAL RATES CALCULATED ?

The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle.

WHAT IF I HAVE A P.O BOX FOR AN ADDRES?

Our rental policies require a physical address in order to rent a vehicle. P.O. Boxes are welcome as a billing address, however, a physical address (work, home or other) needs to be in the street address area. If a P.O. Box is in the street address, we will inactivate the account until a physical address is provided. Please click here for more questions on general policies.

IN CASE OF AN ACCIDENT

CDW (Collision Damage Waiver) any car/van for 19.95 a day.

we also offer extra insurances (deductable damage waver) DDW for 12.95 a day.

Check your travel insurance if you need to buy the CDW if you have liability insurance its a must. The CDW is not necessary to buy if you have full coverage insurance check with your agent. CDW (Collision Damage Waiver) must be purchased together with DDW if you choose to buy coverage. You must have liability insurance to rent from us. We do not accept travel insurance or credit card insurance as valid coverage.

INSURANCE & COVERAGE REMINDERS

CDW (Collision Damage Waiver) any car/van for 19.95 a day.

we also offer extra insurances (deductable damage waver) DDW for 12.95 a day.

EXCEPTION TO THE ALL INCLUSIVE INSURANCE

Charges for any of the damages written below will be charged directly to the client, the most important of which are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, glass, mirrors, wheels, tires, interior of the car, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, underside damage, personal belongings in a rented car, damage due to negligence, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).

TOWING COSTS ARE NOT COVERED BY ANY INSURANCE.

BEFORE LEAVING HOME

Be sure your driver’s license is valid and check if you also need an international one.

Don’t forget the car rental voucher.

Make a brief plan for your first day of driving. Where and when will be your first stop?

ROUTEING PLANNING

Have a skim over the map at home to decide how far you want to go and in how much time. Leave the detailed planning for later but make sure that you have your first day’s route roughly in mind.

WHO’S DRIVING

If you are sharing the driving, make sure that all drivers are authorized and that they all have a valid driving license.

PLANNED STOPS

No one is designed to sit still for hours on end neither in an office nor in a car.

The most important exercise is to set a time limit and to stop for a meal or a stroll when you reach that limit.

Break up the journey into maximum 2-hour segments if you are traveling with children.

Ideally, choose your first overnight stop as near to the airport as possible, particularly if you have arrived after a long flight.

The idea is to enjoy your holiday, not exhaust you!

TRAVELING WITH CHILDREN

Skip the screens — motion sickness and visual entertainment don't mix well.

Sharing music with the whole crew? Think ahead: will looping nursery songs drive everyone crazy? If you're bringing just one device or pair of headphones, make sure it's not going to spark a backseat battle. Bring extra headphones, playlists, or a family-friendly podcast to keep the peace.

Our mission at Service Rent A Car is to make car rentals easy and convenient by providing reliable vehicles, affordable rates, and exceptional service for every journey.